This guide walks you through the password reset process in Theralytics, ensuring you can regain access to your account quickly. You’ll learn how to request a password reset, retrieve the reset email, and create a new password using a supported web browser.
Additionally, we cover important troubleshooting steps for common issues, such as not receiving the reset email, forgetting your username, or dealing with a locked account.
Important Note: The Theralytics Mobile App does not support password resets. If you need to reset your password, use a supported web browser like Google Chrome, Mozilla Firefox, or Microsoft Edge.
By following this guide, you’ll be able to reset your password with ease and log back into your account. If you encounter any issues, contact your agency administrator for further assistance.
TABLE OF CONTENTS
Reset Your Password
Step 1: Click "Forgot Password"
From the login page, click on "Forgot Password" to begin the reset process.
Step 2: Request a Password Reset
- Enter your username in the provided field.
- Click the "Submit" button to request a password reset.
Note: If you do not know your username, please contact your agency's administrator for assistance.
Step 3: Check Your Email
- Open the email inbox associated with your Theralytics account.
- Look for an email with the subject "Reset Password" from Theralytics.
- Click the "Reset Your Password" link inside the email.
Tip: If you don’t see the email, check your spam or junk folder. If you cannot find it after following those steps, contact your agency's administrator to confirm your email on file is correct.
Step 4: Create a New Password
- Enter a new password in the required field.
- Re-enter the password to confirm it.
- Click "Reset" to finalize the change.
Password Requirements: Make sure your new password meets any security requirements set by your organization.
Step 5: Log In with Your New Password
- You will receive a confirmation message stating that your password was successfully changed.
- Return to the login page and sign in using your new password.
NOTE: If your account is locked, the "Forgot Password" button will not be visible. In this case, you’ll need to contact your agency administrator to request that your account be unlocked.
MOBILE APP NOTE: The Theralytics Mobile App will only notify you if your password is incorrect but will not allow you to reset it. To reset your password, please use a supported web browser (such as Google Chrome, Mozilla Firefox, or Microsoft Edge) and go to your agency’s login page to complete the password reset process.
By following these steps, you can easily reset your password and regain access to your Theralytics account. If you experience any issues—such as not receiving the reset email, forgetting your username, or encountering a locked account—be sure to check the troubleshooting tips provided in this guide.
Reminder: If you are using the Theralytics Mobile App, you will need to reset your password through a supported web browser instead.
If you need further assistance, please contact your agency administrator or the Theralytics support team.
Frequently Asked Questions (FAQ)
| Q: What if I don’t know my username? |
| A: If you’re unsure of your username, contact your organization’s contact person or administrator for assistance. |
| Q: What if I don’t receive the password reset email? |
| A: Check your spam/junk folder to ensure the email wasn’t filtered there. If you still don’t receive it, verify with your administrator that the correct email address is associated with your account. |
| Q: I don't see a "forgot password" button on the login screen, what should I do? |
| A: If the "Forgot Password" button isn’t visible, it means your account is locked. You’ll need to contact your agency administrator to unlock your account before resetting your password. |
| Q: How long does it take to receive the password reset email? |
| A: The password reset email is usually sent immediately. However, delivery time may vary depending on your email provider. |
| Q: Why does my account keep getting locked? |
| A: Frequent account locks may occur if you enter incorrect login details multiple times. Ensure you’re using the correct username and password. If the issue persists, contact your administrator for further assistance. |
| Q: I am an administrator and don't know how to unlock user accounts, what should I do? |
| A: You can unlock user accounts from the User List menu. Please see this guide for more instruction. |
| Q: I am using the mobile app and can’t update my password. |
A: Currently, the Forgot Password option is not available on the Mobile App. You will need to reset your password using a supported web browser, such as:
To reset your password:
Note: The mobile app will only notify you if your password is incorrect but will not allow you to reset it. |
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